....Repair and Calibration..维修和校准....

....STS's customer support is second to none. Our Customer Support Program provides the training, repair, calibration, and technical support services that our customers value. So, in addition to receiving the right test equipment, our customers can also count on excellent support long after the sale. ..我们的客户支持是首屈一指的。它包括培训、维修、校准以及技术支持等服务,这些服务与支持项目同样也是我们用户所重视的。因此,在得到正确的测试设备使用方法外,我们客户还可得到优秀的技术支持服务....

....Complete calibration and repair services are offered at our Irvine, California facility. Calibrations are to original factory specifications and are traceable to NIST (National Institute of Standards and Technology). A certificate of conformance accompanies each repaired tester. ..我们中国的尚霆仪器科技(上海)有限公司能做完全的校准和维修,校准成原厂规格并符合国家仪器NIST(国家标准和科技机构)标准。被修理好的测试仪器会附上符合规格的证明。....

....A Return Material Authorization (RMA) number must be obtained from STS Instruments before returning any instrument for repair. Please contact STS Instruments at 1-800-421-1921, 1-580-223-4773 or email us at info@stsinstruments.com for assistance and instructions. Transportation costs for the return of the instrument to STS Instruments must be prepaid by the customer. ..在退回维修或校准前,必须从尚霆仪器科技(上海)有限公司取得退货审批(RMA)号码。请与我们联系+86-021-57638246或Email到info@ppst.com.cn 以获得进一步的协助。送仪器回到我公司的运输费必须由用户预付。....

....NOTICE to owners of discontinued models.
Some models have been out of production for many years and spare parts to repair these models are no longer available. Instead of a repair, we can offer a newer model replacement unit through our sales department. Affected models are:
Battery Element Testers: 1650, 1651, 1652, 1653
Surge Testers: 1648, 1649 ..测试仪器被送回维修应预付运费和保险费:

尚霆仪器科技(上海)有限公司
客服部 (收)
中国上海市松江区九亭镇沪松公路1648号2幢
邮编:201615

在装有测试仪器的包装中,放入联络人的名字和电话号码,以供服务部门有维修问题和帐单时可以联络。请注明您的运送地址,请勿使用邮局信箱地址。

由于重量限制,测试仪器通常由UPS ground寄回给用户,发货单包含预付的实际运费以及额外的运费。根据用户请求,可提供快递运送或其他的运送公司。依据指定的方法或运载方式,运货费将不同。

工厂维修费用是依据每台测试仪器以最少一小时的小时费率来计算。维修机器的零件部分是额外计算的。

自行修改过的测试仪器将无法开立原厂证明。且所有不是STS的零件将被移除,并且在将测试仪器校准回原厂规格前,用户会被要求收费。

从收到的测试仪器中,有的会因为太过陈旧、或零件不再供应而不建议维修。此情形会通知用户。

不在保修期限的维修有90 天只限维修服务和替换件的有限保固单。若瑕疵发生在自工厂发货的90 天内,是因维修或所换零件有瑕疵,我们将免费维修。

如果90天期间出现通常在原始服务不能被查出的次要瑕疵, 它将被维修并且只要求支付使用的零件费用。


STS Instruments
Attn: Repair Department
4 floor , building 2, No. 2185 Lai Fang Road
Jiu Ting Town, Song Jiang District
Shanghai 201615, China
Phone: +86-21-6763-9223
Fax: +86-21-5763-824....

...Testers sent for repair should be shipped prepaid and insured to:.. ....

....NORTH AMERICA
STS Instruments
Attn: Repair Department
17711 Mitchell North
Irvine, CA 92614 USA
Phone:+1-580-223-4773
Fax: +-1-580-226-5757

 

EUROPEAN UNION (EU)
STS Instruments
Attn: Repair Department
4 Riverside Business Centre
Walnut Tree Close Guildford,
United Kingdom GU14UG
Phone: +44(0)1483-302-700
Fax: +44(0)1483-300-562

 

ASIA
STS Instruments
Attn: Repair Department
4 floor , building 2, No. 2185 Lai Fang Road
Jiu Ting Town, Song Jiang District
Shanghai 201615, China
Phone: +86-21-6763-9223
Fax: +86-21-5763-824

Inside the container with the tester, put the name and telephone number of someone to contact if the Service Department has questions regarding the repair and someone to advise of billing. Please indicate your "ship to" address - no PO Boxes please.

Subject to weight restrictions, testers are normally returned to the customer via UPS ground with the actual shipping charges prepaid and added to the invoice. Premium shipping and alternate carriers can be provided upon customer request. Freight charges will vary according to the method/carrier specified. .. ....